June 24, 2014
Deputy John Deasy asked the Minister for Social Protection her views on the unreasonable delays in the payment of arrears of disability allowance payable to applicants who have been approved on appeal and have already waited approximately two years to have their claim approved; the steps she will take to improve this situation; and if she will make a statement on the matter.
Reply from Minister for Social Protection, Joan Burton TD: The Department aims to process and pay without delay all successful appeals returned by the Social Welfare Appeals Office (SWAO). There are, however, some temporary delays currently being experienced by some successful disability allowance (DA) appellants. Over the past year, the Department has been working to reduce the number of DA applications awaiting decision and the successful clearing of high level of claims has resulted in an equally high level of appeals which are been serviced as quickly as possible.
Additional staff resources have been assigned to this work. As most of these customers are already in payment on other schemes, arrears due (if any) will issue once overlaps with these other scheme payments have been calculated and resolved.